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Live Arrival Guarantee
Please note that guaranteed live arrival is currently only applicable to domestic UK orders at this point and lasts 24 hours.
We do look to increase this to the EU shortly.
At present please note that Queen Ants being purchased and sent to the EU/Worldwide are fully at the buyers risk.
Please do research about your countries laws and customs restrictions before purchasing.
We do of course take every care to ensure live goods are packaged safely and securely.
We endeavour to ensure the lowest possible risk in transit.
We guarantee live arrival on all live ant orders (applies to (domestic UK orders ONLY) Queens only for colonies, not workers or brood). In the rare occasion, if you received your order and discover your Queen arrived dead on arrival, we will offer a 100% refund of the ant's cost. In all instances, we require you to provide a photograph with the tamper-evident seal fully intact on the day of delivery if there is a problem with your queen.
It is the responsibility of the purchaser to ensure they have undertaken enough research to be able to look after the insects and provide them with the correct conditions.
Please note that you MUST use an ant escape prevention such as Fluon PTFE, Vaseline or similar applied all around the edges of the ant's outworld (ant escape prevention liquid etc. is not included in any of the setups).
Please note that our live arrival guarantee only applies to the queen that has died during postage, anything past 24 hours is no longer due to postage.
ANY foul play in the attempt of trying to get an extra Queen/ colony for free will not be tolerated. Anyone who is caught trying to do so will be blacklisted and we will inform other sellers of your identity.
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